Refund Policy

Last updated: August 22, 2025

At Redouane Bijoux, we are committed to providing products of the highest quality. Please read our refund policy carefully before completing your purchase.

10% Confirmation Deposit

To confirm an order, a non-refundable deposit of 10% of the total amount is required. This deposit secures your order and begins the preparation process. If the customer cancels the order for any reason, this 10% deposit is not refundable.

Change of Mind

We do not accept returns or refunds for products if the customer simply changes their mind after the purchase. We encourage you to be certain of your choice before ordering.

Conditions for an Accepted Refund

We only accept refund requests under the following conditions:

• The product received does not match the description or images shown on the product page.
• The product received is not genuine gold, contrary to its description.

How to Request a Refund

If your situation meets one of the conditions above, please follow these steps:

1. Contact our customer service at contact@redouanebijoux.com within 3 days of receiving your order.
2. Provide your order number and clear evidence (photos or videos) of the issue.
3. Our team will review your request. If approved, we will provide instructions on how to return the product.
4. Once we have received and inspected the returned item, we will process the full refund to your original payment method.